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Policies

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Check in and Check out times :- Check In available from 2.00pm on day of arrival and Check out is 10.00am on day of departure Early check in or late check out by arrangement only.

Smoking :- All buildings in the complex are smoke free. However smoking is permissible outside the units but please keep away from open windows and doors. Should the unit be smoked in we reserve the right to charge the registered guest for specialized cleaning and any loss of revenue which may occur.

Visitors :- You are welcome to have visitors but at the Manager's discretion. However they must have vacated the complex by 10.30pm.

Noise :- In consideration for other guests excessive noise will not be tolerated and if after a warning noise levels do not abate to an acceptable level, guests may be evicted and no refund for remaining time already booked will made.

Property Damage :- Any deliberate or reckless acts that result in damage to our property the cost of repairs and loss of revenue will be charged to the registered guest.

Changes in reservation term :- Any extension to a reservation will be at the quoted rate but subject to unit availability. Earlier departure may not be refunded.

Cancellation/Refund Policy :- Cancellations up to seven days before the booked date incur no fee and any deposit paid will be returned. If cancellation made within seven days of the booked date the deposit may be retained and the amount for the booked accommodation may be charged. If credit card details are used as booking guarantee no charge will be made to the card unless the booking is cancelled within 7 days of the date of the booking. Then a night's accommodation cost may be charged to the card.